Return & Replacement Policy

01 — Overview

Our Policy

All sales at Si Epoxy Adhesives are final. We do not offer cash refunds under any circumstances. However, we stand behind the quality of our products. If you receive a damaged, defective or incorrect product, we will send you a free replacement after verification.

No Refunds: We do not issue refunds to UPI, bank accounts or any payment method. Our commitment is to make sure you receive a good product — if something goes wrong, we replace it.

Replacement Window: Replacement requests must be raised within 7 days of delivery with photo/video proof. Requests after 7 days will not be accepted.

02 — Eligible Replacements

When We Send a Replacement

We will send a free replacement in the following cases only:

Product arrived damaged or leaking due to transit
Wrong product was delivered (different from what was ordered)
Product is defective or fails to cure as per manufacturer specifications
Sealed product with a manufacturing defect (unopened)

03 — Not Eligible

When We Cannot Help

Please note: Due to the chemical nature of epoxy resin products, replacements cannot be provided in the following situations.

Product has been opened and partially or fully used
Incorrect mixing ratio used by the customer
Product cured incorrectly due to improper application or environmental conditions
Change of mind after purchase
Request raised after 7 days of delivery
Product damaged due to improper storage by the customer

04 — How to Request a Replacement

Replacement Process

To request a replacement, follow these steps:

WhatsApp us at +91 8595955752 within 7 days of delivery
Share your order details — product name, quantity and order date
Send clear photos or videos showing the damage or defect
Keep the original packaging intact — do not discard it
Our team will review and respond within 24–48 hours
If approved, we will dispatch your replacement at no charge

05 — No Refunds

Replacement Only — No Cash Refunds

We do not issue cash refunds under any circumstances. All eligible claims are resolved by sending a free replacement product.

No refunds to UPI, bank account or any payment method
Approved claims receive a free replacement dispatched within 2–3 business days
Shipping charges are non-refundable

Why replacements only? Epoxy resin products are chemicals with specific handling requirements. A replacement ensures you get a fresh, properly packaged product rather than a cash settlement.

06 — Contact

Get in Touch

For all return and refund queries, please reach out to us directly:

WhatsApp: +91 8595955752 (fastest response)
Email: info@siadhesives.com
Address: Kh No. 936, Near Gali No. 17-18, Karhera, Mohan Nagar, Ghaziabad, UP 201007

Last updated: March 2026