Refund & Replacement Policy
I keep this policy simple because I run this business from our Ghaziabad warehouse personally. All sales are final — I do not offer refunds or cancellations. Damaged-in-transit claims are handled on a case-by-case basis, and I review every claim myself.
Can I return epoxy resin if I don't like it?
No. All sales at Si Epoxy Adhesives are final. We do not accept returns or issue refunds for change of mind. Customers are advised to verify product details — type, quantity, mix ratio, and curing specs — before placing an order. If you receive a damaged or defective product, we will send a free replacement within 7 days of delivery.
What should I do if my epoxy resin arrived damaged?
WhatsApp us at +91-8595955752 within 7 days of delivery with clear photos or videos showing the damage. Keep the original packaging intact. Our team reviews every claim within 24–48 hours. If approved, we dispatch a free replacement at no charge from our Ghaziabad warehouse. Shipping charges on the original order are non-refundable.
Our Policy
All sales at Si Epoxy Adhesives are final. We do not offer cash refunds, cancellations, or returns under any circumstances. If you receive a damaged, defective, or incorrect product, we will send a free replacement after verification. This applies to all brands — Bondone, Lapox, Jubitite, Atul Metalam, and Wacker — and all order volumes.
Replacement Eligibility
Free replacements are provided in the following cases:
- Product arrived damaged or leaking due to transit
- Wrong product delivered (different from what was ordered)
- Product is defective or fails to cure as per manufacturer specifications
- Sealed product with a manufacturing defect (unopened)
Not Eligible for Replacement
Replacements cannot be provided in these situations:
- Product has been opened and partially or fully used
- Incorrect mixing ratio used by the customer
- Product cured incorrectly due to improper application or environmental conditions
- Change of mind after purchase
- Request raised after 7 days of delivery
- Product damaged due to improper storage by the customer
Replacement Process
To request a replacement, follow these steps:
- WhatsApp us at +91-8595955752 within 7 days of delivery
- Share your order details — product name, quantity, and order date
- Send clear photos or videos showing the damage or defect
- Keep the original packaging intact — do not discard it
- Our team will review and respond within 24–48 hours
- If approved, we dispatch your replacement at no charge
No Cash Refunds
We do not issue cash refunds under any circumstances. All eligible claims are resolved by sending a free replacement product. No refunds to UPI, bank account, or any payment method. Shipping charges on the original order are non-refundable. Approved replacement claims are dispatched within 2–3 business days from our Ghaziabad warehouse.
Bulk Discounts & Pricing
No discounts are offered on bulk purchases. Prices listed are final regardless of quantity. This applies across all brands — Bondone, Lapox, Jubitite, Atul Metalam, and Wacker — and all order volumes.
Contact Us
For all return and replacement queries, reach out to us directly:
- WhatsApp: +91-8595955752 — fastest response
- Address: Kh No. 936, Near Gali No. 17-18 Mai, Karhera, Mohan Nagar, Ghaziabad, UP 201007